REVISION POLICY
Depending on the bundle you choose, we provide revisions. Customers
can request an infinite number of free modifications, and we will do
so at no additional cost as long as the design and concept stay the
same. The turnaround time for revisions would be 48-72 hours.
TURN AROUND TIME
Most design services at Master Maven take 48-72 hours to complete.
This is the turnaround time for a single iteration of a design
stage, not the whole time for a project from start to end. Depending
on the type of Service, changes might take anywhere from 48 to 72
hours, which equates to two working days. For example:
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On Mondays, orders for logos or requests for revisions will be
fulfilled by Wednesday
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Orders for logos or revisions placed on Friday will be delivered
by the end of Tuesday.
Refund Policy / Money Back Guarantee
If the first design concepts are accepted or a revision is
requested, any deposited fees for a project will not be refunded
until Master Maven cancels or terminates your Contract for a cause
other than your breach or non-performance.
All refund requests will be fulfilled as per the following
arrangement:
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When the initial logo concepts are shown, you make a request. The
refund offer becomes void after you accept or request revisions to
the first designs, and refund requests will not be considered.
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If you request a refund before the initial design concepts are
delivered, you will be eligible for a full refund (less 10 percent
service & processing fee).
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If you seek a refund within 48 hours, you will receive a 66
percent return (less 10 percent service & processing fee).
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If you seek a refund between 48 and 120 hours after receiving the
first design, you will receive a 33 percent return (less 10
percent service & processing fee).
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After 120 hours of receiving your original design, no refund
requests will be considered; however, because we strive for 100%
customer satisfaction, you are urged to contact us if you have any
concerns.
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If you do not take action on your order within 30 days after
ordering it, you will not be eligible for a refund. However,
depending on your project, you may be charged a cost to revive
your design order.
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Once the final files have been given, no refund claims will be
considered.
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Once the website creation has been done, and the Website has been
launched online, there will be no refunds available. For video
animation packages, no refund request will be entertained after
the designing of the storyboard.
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All refund requests will be sent to the customer service
department. Master Maven retains the right to grant or refuse your
request on an individual case-by-case basis based on a breach of
your user agreement.
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For our Custom packages, the refund policy will be the same as for
normal packages.
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For example, if you purchase a logo and web design service and
accept the logo, you can only get a refund for the website design
service.
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A good justification must be provided for a refund request, which
must be evaluated against the design brief and client input for
modifications. A refund will not be issued unless the concept is
not developed according to the brief; nonetheless, more changes
will be supplied until perfect satisfaction is achieved.
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The money-back-guarantee is contingent on the order being placed
in good faith. We do not consider it in good faith when a consumer
places design orders with many design agencies for the same task
in the hopes of receiving a refund. We retain the right to refuse
a refund request in this situation.
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Because all design tasks need client feedback prior to
finalization, it is only reasonable that the customer participates
and offers feedback in order to achieve the desired results.
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Our 100% unique design guarantee allows you to redraw if our
designed logo is deemed to be strikingly similar to another logo
design that currently exists. Any reference to an existing design
is purely coincidental, and Master Maven accepts no liability or
compensation claim in such a circumstance. It is the client's duty
to obtain copyright protection for their artwork.
Note: Master Maven reserves the right to reject any project or
terminate the Contract at any time. You will no longer have any
rights to utilize the designs for any reason after the refund; they
will become the exclusive property of Master Maven. The designs will
be the sole property of the firm.
Refunds are not available for any of our services that are not
linked to design services. They are not covered by our
no-questions-asked money-back guarantee. If you purchase such a
service as part of a Package Deal of any type, you will not be able
to get a refund on the entire package. The following are some
examples of such services:
- Copyrights Protection Certificates.
- Website & Emails Hosting Services.
- Website SSL Certificates
- Website Domain Purchase.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google Adwords Campaigns
In the event of dissatisfaction with services that are not covered
by the 100 percent return policy, Master Maven management may choose
to issue a partial refund to the customer after reviewing the
project.
How to claim your refund
Please make sure you complete the following conditions to ensure
your refund request is authorized.
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Claim your refund specifying your concern by contacting us via any
of the following three modes:
- Toll free #+1 510-576-6979
- Live Chat
- support@mastermaven.agency
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We will endeavor to address your issue as soon as possible under
our revision process, or we will send you an email from our refund
department approving your refund request. Following the refund,
Master Maven will gain your design rights, and you will be unable
to exhibit any version of the design that the firm has supplied
you. Let's add something to the mix:
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Because the design rights have been given to the firm, you agree
that you will have no right (direct or indirect) to utilize any
answer or other material, work product, or media and that you
will have no ownership interest in or to the same,
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Master Maven will share Copyright Acquisition information for
the returned designs with government copyright agencies, which
would prevent the designs from being reused as original designs
in the future. Please contact us at support@mastermaven.agency
if you have any questions or complaints regarding our refund
policy.
My Account
The My Account section is a useful tool for communication. It is
solely your obligation to monitor your account area for any
questions, concerns, or further instructions that the designer may
require. You will not be eligible for a refund if you do not check
or use the Account Area on a regular basis. If you have any
questions about how to utilize the area, you may contact the
customer support staff at any time.
COMMUNICATION POLICY
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Emails sent back and forth using official email addresses such as
"...order@mastermaven.agency" are the only forms of valid contact.
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We are not liable for any losses, difficulties, or delays
resulting from interactions made through communication methods
other than those supplied by us.
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We are solely responsible for any information made available on
our official domains.
QUALITY ASSURANCE POLICY
Master Maven will do everything possible to satisfy your needs, and
our designers will do everything possible to meet your expectations.
We believe in giving the greatest designs possible, and each one is
meticulously researched and developed.
100% SATISFACTION GUARANTEE
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We provide limitless revisions to ensure that you are completely
happy.
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We aspire to exceed your expectations and work hard to do so.
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We won't stop revising your design until you're fully happy (the
number of revisions will be according to your package)
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WebXpert LLC is a highly customer focused company and we strive to
achieve 100% satisfaction of the client. However, if client is
dissatisfied so we do process refunds based on the terms mentioned
above. Since we work in a good faith and expect our customers to
do so as well hence the money back guarantee stands null and void
if there customer has changed mind after placing an order.
DELIVERY POLICY
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On the date specified on the Order Confirmation, the whole order
will be sent to the specified account, along with a confirmation
email.
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The turnaround time will be determined by the package; however, a
minimum of two business days is necessary.
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Websites will only become online when all outstanding debts have
been paid. Under no circumstances will a website be made online if
there are any unpaid dues.
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Contact our customer service staff if you need an urgent or fast
order.
DESIGN OWNERSHIP & RIGHTS
All finished designs produced by Master Maven are done so when the
customer submits a formal request for finalization, and the client
receives the final core files of the logo and owns 100 percent of
all rights to the said logo.
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The complete Final Design given by Master Maven shall be owned by
the client.
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The client will hold all ownership rights to the finalized design
in its entirety.
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The client may use the completed design in any way they see
suitable.
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The Client, on the other hand, will not own any materials, media,
or other content created throughout any revision cycles that lead
up to the Final Product
CONTENT CREATION & POPULATION
Unless otherwise bought specifically, Master Maven will not be
responsible for developing or filling content (e.g., text/Images)
onto the Website. In such a situation,
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Master Maven will produce custom material for the client's Website
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The Website's content and wording will be tailored to the
needs of the customer.
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Visuals will be added to the Website by Master Maven.
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From stock picture sources, Master Maven will obtain stock
photos for the customer.
- Images will be purchased upon approval from the client
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Master Maven holds no responsibility for any similarities
between images used on the Website that may or may not
resemble other websites.
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Master Maven will add items and product information to the
Website.
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The customer will submit product photos and specifications
N.D.A. & REPUTATION MANAGEMENT POLICY
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Master Maven does not disclose any information about a customer's
project or contact information with anybody. At all times, the
client's personal and project data is kept private.
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When the project is effectively done, both Master Maven and The
Client agree not to intentionally slander or disparage the other
in the event of a dispute that arises after the project is
completed.
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When the project is effectively done, each Party agrees to refrain
from (and Master Maven shall take reasonable steps to ensure that
its officers and directors refrain from) making any defamatory
comments of any kind or nature about the Client in the future,
either directly or indirectly (and in the case of the Company, its
employees, officers, directors, agents, consultants, affiliates,
investors or business partners).
RECORD MAINTENANCE
Master Maven keeps track of completed designs so that you may get
the precise file in the event of a missing order.
CUSTOMER SUPPORT
Our Customer Support Team is available by phone Monday through
Friday from 9 a.m. to 5 p.m. GMT to address any of your problems and
questions. All additional queries must be submitted through the Team
Works Account area by the client after business hours and will be
picked up the next working day.
TECHNICAL SUPPORT POLICY
Master Maven specializes in providing design services and
consulting. The services that the client need will be designed and
developed by us. On occasion, the technical parts of our packages
and services purchased will assist the client with their websites
and emails. Master Maven will offer the customer basic information
about the services as well as the settings necessary to make them
operate. On the Customer's end, Master Maven will not be responsible
for providing extensive training or installation of specified
services. Examples of such services include, but are not limited to:
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Website Deployment
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WebsXpertLLC will deploy the Website for the customer on
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A Hosting service is provided by us.
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The hosting Service provided by Master Maven is a free
service provided to the client as an added feature
without any cost. It is acquired from a Third Party
Service provider
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A Hosting server provided by the customer (purchased from
a Third Party)
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In the event the Website is hosted on a third-party
web server purchased by the customer, Master Maven
will not be held responsible for any kind of server or
hosting-related issues.
Unless paid separately as continuous maintenance service, there is
no Service Level Agreement (SLA) between the customer and Master
Maven in terms of technical help or service outage.
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Website Content Management System (CMS: Content Management System)
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Master Maven will provide the customer with a user manual to
use the Website CMS (Content Management System).
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Master Maven will not be responsible for training the client
in the said Website CMS (Content Management System). Emails
Setup
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Emails Setup
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Master Maven will be providing the customer with the necessary
settings and information to install the emails on their end
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Master Maven will not be responsible for installing said
emails onto the customer end.
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Master Maven will not be responsible for providing technical
support or assistance in troubleshooting errors on email usage
as all our emails are on open servers and accessible by all
service providers.
Master Maven will not be held liable in any manner for a customer's
failure to execute, install, or learn how to use the above-mentioned
services on their end since they are the customer's duties.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of
email and mobile phone contact information provided to Master
Maven.
1. Consent and Usage
By providing your email address and/or mobile phone number, you
consent to receive communication from Master Maven. This includes,
transitional messages, periodic updates about your service or
project, updates, newsletters, and services delivery e.g. Design
attachments, Project updates and Revisions update.
2. Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your
mobile service carrier for details.
3. Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you
can:
• For emails, click the "unsubscribe" link located at the bottom
of any email you receive from us.
• For mobile communications, reply "STOP" or “Unsub” “Unsubscribe”
to any SMS message you receive from us. The SMS will be stopped
right away.
4. Frequency of Communication
We will strive to limit the frequency of our communications to a
reasonable level. However, there may be exceptions during special
update about project or urgent notifications.
5. Security of Information
Your email address and mobile phone number will be kept
confidential and will not be shared with third parties without
your explicit consent, except as required by law.
6. Changes to Policy
Master Maven reserves the right to modify this policy at any time.
Any changes will be posted on our website, and it is your
responsibility to review these changes.
7. Contact Us
If you have any questions or concerns regarding this policy,
please contact us at support@mastermaven.agency